appointment policy
- Please arrive inside before the start time provided if you didn't make any changes 48 hours in advance.
no show policy
Clients that do not show for an appointment will not be provided another appointment.
48 hour cancellation policy
- Please make changes to your online appointment independently with the confirmation client link provided prior to 48 hours to avoid the late cancellation fee.
48 hour late cancellation fee/Late Arrival Fee policy
- Fee Is 50% of the total services booked.
- Fee applies for holding the income service slot while turning clients away or arriving late and service cant be performed before the next appointment begins.
- Paid by check or cash left in the mail slot within 3 days of the missed appointment & prior to rescheduling for a new appointment in the online.
- This is an honor system to continue receiving future appointments because I don't hold card numbers or take non refundable deposits up front to hold the appointment.
- Once the payment has been processed, you can book online. This message will be provided to you while confirming your cancellation if less than 48 hours.
service disclaimer
Salon 221 reserves the right to not perform a service or book an appointment.
MOBILITY SAFETY concern policy
Clients need to safely move around without falling or accidental injury do to no fault of our own to be in the salon and or receive services, or other wise bring a care provider to walk you around from sink to chair & to the car and not leave while your receiving services. If this need cannot be met, patrons will need to seek safe services elsewhere. Salon service providers cannot provide mobility care services to clients for liability reasons.
sales policy
- All hair service sales are final, including goods sold.
Hair adjustment POLICY
3 Days/72 hours Policy To Notify & Return Once
- Adjustments are adding more of what you already had done such as texture or layers onto dry hair.
- Cutting shorter with a wash, consult and to make a full change is not considered an adjustment and is a new wash cut & blow dry service and full time slot.
- All other services are a new service fee if you change your mind on what was asked for and received and was satisfied with when you left.